Kenya Airways has sought to reassure customers and the public following the release of its full-year 2025 financial results, insisting that operations remain stable despite a return to a loss.

The national carrier posted a net loss of Sh17.1 billion, a sharp reversal from the Sh5.4 billion profit recorded in 2024, briefly raising hopes of a sustained turnaround.

In a Customer Update statement dated March 30, 2026, the airline emphasised that its services remain uninterrupted.

“We wish to reassure our customers, partners, and the public that our operations remain normal, with flights operating as per schedule across our network,” KQ said.

According to financial results released on March 24, total income dropped to Sh161.5 billion from Sh188.5 billion in 2024, reflecting a difficult operating environment.

Customer Update pic.twitter.com/1wZCbEpMjQ

— Official Kenya Airways (@KenyaAirways) March 30, 2026

Passenger performance also declined, with revenue passenger kilometres falling by 18 per cent, passenger numbers dropping to 4.6 million from 5.2 million, and cargo volumes decreasing by eight per cent.

The airline attributed the downturn largely to operational constraints, including the temporary grounding of three Boeing 787-8 Dreamliner aircraft, representing a third of its wide-body fleet.

Engine availability issues and persistent global spare parts supply chain disruptions further compounded the challenges.

Despite the setback, Kenya Airways pointed to its track record of resilience.

“We have weathered numerous storms, including COVID-19, security incidents, health crises, and geopolitical disruptions, and have continued to be a beacon of resilience,” the statement read.

It also noted continued backing from the Government of Kenya, describing the airline as a strategic national asset.

Historically, the carrier has struggled with profitability, recording net losses in 13 of the past 16 years, with cumulative losses since 2010 exceeding Sh200 bn ($1.54 billion).

Looking ahead, Kenya Airways said its recovery strategy will focus on raising capital to address aircraft and engine constraints, reducing costs, stabilising operations, and expanding cargo capacity.

“Customers can continue to book and travel with confidence, as all valid tickets remain fully honoured,” KQ concluded.